This section describes the VIEW library of data export fields that are populated for the different parts of an interaction through storm and which are available for you to use in the Report Builder.
You will find this useful when creating a historical data export report. Also, since data export fields underpin metrics, filters, and dimensions, the information will help you to understand how existing metrics are built as well as empower you to design your own custom metrics. See the Understanding VIEW Historical Reports and Historical Report Design sections of the storm VIEW User Guide for information about these reporting components.
See also, How the Data Export Fields are Documented.
Use the lists below or the Contents panel on the left to navigate to the desired content or use the Search field at the top of the panel.
Deprecated content is not shown in the lists below but is listed in the Contents panel.
Data export fields in CONTACT Data Records
Basic (fields that record the basic properties of all interactions)
INBOUND (fields populated by the storm INBOUND application)
FLOW (fields populated by the storm FLOW application)
UC (fields populated by the storm UC application)
CONTACT (fields populated by the storm CONTACT application)
LOCK/PADLOCK (fields populated by the storm LOCK/PADLOCK application)
LINK (fields populated by the storm LINK application)
OUTBOUND (fields populated by the storm OUTBOUND application)
MATRIX (fields populated by the storm MATRIX conferencing application)
Messages (fields related to all messages)
Web Chat (fields related to web chat interactions)
Digital Channels (fields related to social media interactions)
Data export fields in CONTACT Actions
Data export fields in OUTBOUND Status Change
Data export fields in CONTACT Agent Activity
Data export fields in FLOW Action Cell Log
Data export fields in LOCK Transactions
Data export fields in Licence Usage
Data export fields in Organisation Licence Usage
Data export fields in CKS Export
Data Export Fields in CONTACT Data Records
All data export fields in the Basic category are listed below (except deprecated fields):
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All data export fields in the INBOUND category are listed below (except deprecated fields):
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All data export fields in the FLOW category are listed below (except deprecated fields):
All data export fields in the UC category are listed below (except deprecated fields):
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All data export fields in the CONTACT category are listed below:
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All data export fields in the LOCK/PADLOCK category are listed below:
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All data export fields in the LINK category are listed below:
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All data export fields in the OUTBOUND category are listed below:
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All data export fields in the MATRIX category are listed below:
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All data export fields in the Messages category are listed below (except deprecated fields):
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For Web Chat 1.0 only. For Web Chat 2.0, use the data export fields in the 'Messages' category (see above) and the 'Digital Channels' category (see below).
All data export fields in the Web Chat category are listed below:
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All data export fields in the Social Media category are listed below:
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All data export fields in the data source are listed below (except deprecated fields):
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All data export fields in the data source are listed below (except deprecated fields):
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All data export fields in the data source are listed below (except deprecated fields):
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All data export fields in the data source are listed below (except deprecated fields):
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All data export fields in the data source are listed below (except deprecated fields):
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All data export fields in the data source are listed below (except deprecated fields):
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All data export fields in the data source are listed below (except deprecated fields):
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All data export fields in the data source are listed below (except deprecated fields):
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