SIP User Agent Data
This data export field displays the 'User Agent' field presented in the INVITE for a SIP call. It indicates the type of device the call was made from.
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Historical Data Source |
CONTACT Data Records |
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Category |
UC |
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Channels |
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Size (bytes) |
514 |
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Filter |
None |
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Dimension |
None |
Example
This data export report is for an outgoing call made from the storm DTA Web iPath.
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SIP User Agent Data |
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2019-07-16 09:43:40 |
I |
WebiPath_129_122281 |
01614960124 |
Craig Milliband |
SIP.js/0.116 |
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2019-07-16 09:43:41 |
O |
01344304344 |
01614960124 |
SIP.js/0.116 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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