Originating Address

This data export field displays the originating address of the communication leg.

Historical Data Source	CONTACT Data Records
Category	Basic
Channels
Size (bytes)	512
Filter	Originating Address
Dimension	Originating Address

Key to symbols

Originating Address Formats

Examples

This data export report is for an incoming call from mobile number 077009004323.

Call Date/Time	Call Direction	Originating address	Destination address	Local Agent
2018-08-02 12:41:18	I	077009004323	01614960654
2018-08-02 12:41:23	O	077009004323	iPath_129_cmilliband	Craig Milliband

This following data export report is for an outgoing call from a deskphone to mobile number 077009004323. The first two rows represent the inbound and outbound legs for the original connection. The third row represents Jan's warm transfer attempt to agent Baz who does not accept the transfer, and the fourth row represents Jan's cold transfer to Stephen. The Originating Address data export field reports different values on the four communication legs generated during the interactions.

Row 1: deskphone number

Row 2: Admin-assigned CLI

Row 3: Transferred party's phone number and, because it is a warm transfer, Jan's internal extension number in brackets

Row 4: Transferred party's phone number

Call Date/Time	Call Direction	Originating address	Destination address	Local Agent
2018-08-03 14:51:56	I	00156531972e	077009004323	Jan Molenaar
2018-08-03 14:51:57	O	01189304344
2018-08-03 14:53:01	O	077009004323 (303)	00156527D65C	Baz Parsons
2018-08-03 14:53:43	O	077009004323	001565192de5	Stephen Dodd

The following data export report is for an incoming call from mobile number 077009004323. The first two rows represent the inbound and outbound legs for the original connection. The third row represents agent Craig's cold transfer attempt to agent Aaliyah (user name arana). The fourth row represents the call as it is re-routed to Craig indicating that the transfer attempt to Aaliyah (on extension 104) failed because she did not answer the call.

Rows 1 to 3: Caller's originating number.

Row 4: Indication of the failed transfer.

Call Date/Time	Call Direction	Originating address	Destination address	Local Agent
2021-08-03 12:54:03	I	077009004824	01614960654
2021-08-03 12:54:08	O	077009004824	iPath_129_cmilliband	Craig Milliband
2021-08-03 12:55:08	O	077009004824	iPath_129_arana	Aaliyah Rana
2021-08-03 12:55:17	O	Recall (xfer 104 failed)	iPath_129_cmilliband	Craig Milliband

Detail

The population of this data export field is signalling-system dependent and may not be available in the connected network. If any presentation restriction applies to the address, it is still logged and the CLI Presentation (CLIP) Information field indicates how the address was restricted.

Voice Interactions

	External	storm	storm user
		Deskphone LOG IN and LOG OUT	Deskphone IP address

 

Caller's number

EXTERNAL INCOMING CALL (2 legs)

Caller's number** Recall (xfer <n> failed)***

 

		OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg)	Deskphone address or PSTN phone number Recall (xfer <n> failed)***
		or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg)	Caller's extension number* For a PSTN phone, the Admin-assigned CLI or 'Withheld' Recall (xfer <n> failed)***
		Initial called party leg (2nd leg)
		Admin-assigned CLI or 'Withheld'

 

		TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs)
		Transferred party's number (if warm transfer, transferrer's extension is displayed in brackets)

* If the user is not assigned an internal extension number, their name is displayed instead.

** For a call routed according to a call forwarding rule, this is the number of the forwarding destination if the 'Forward Caller CLI' option is set in the user's service type.

*** This is the rebound leg that is generated if the user's attempted cold transfer of the call to a third party fails to connect (for example, because the target rejected or ignored the call) causing the agent's phone to ring again. <n> is the transfer target's telephone number or extension.

Note: for an incoming call, a bracket-enclosed string appended to the originating address denotes the name of the call treatment through which the call was routed. For example, '077009004323 (Customer Service)'. This is the result of the 'CLI Presentation' setting for the treatment.

Text Interactions

	External	storm	storm user
	Sender's phone number	INCOMING SMS TEXT
	Phone number or short code from which the storm user initiated or replied to a text message	OUTGOING SMS TEXT Agent-initiated or reply

 

	Sender's email address	INCOMING EMAIL
	Email address from which the storm user initiated or actioned email	Initiate Reply Forward Followed Up	OUTGOING EMAIL or ACTION on INCOMING EMAIL	Ignore Delete Requeue Complete Follow Up Followed Up	Sender's email address

 

	Name entered by the guest in chat window	WEB CHAT

 

	Originating social media account name	INCOMING SOCIAL MEDIA MESSAGE
	Originating storm access point	SOCIAL MEDIA MESSAGE REPLY

Filter