CLI Presentation (CLIP) Information
This data export field indicates whether the caller's originating number (CLI) was presented, withheld, blocked, or was unavailable.
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Historical Data Source |
CONTACT Data Records |
|
Category |
Basic |
|
Channels |
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Size (bytes) |
1 |
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Filter |
CLI Presentation (CLIP) Information |
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Dimension |
None |
Possible Values
One of the following values is written to a record (communication leg):
|
Value |
Description |
|
0 |
The originating number was presented. |
|
1 |
The originating number was withheld by the caller. |
|
2 |
The originating number was either blocked by the network or was not available. |
Example
This data export report shows a DTA-initiated outgoing voice communication where the storm user was configured to have their CLI withheld as seen by the outbound leg to the called party (second row).
|
CLI Presentation (CLIP) Information |
||||
|
2019-09-23 17:24:36 |
O |
2009 |
BCC3424BB6CB |
0 |
|
2019-09-23 17:24:24 |
O |
Withheld |
07700900432 |
1 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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|
Deskphone LOG IN and LOG OUT |
Always 0 |
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|
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EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Note: values of 0 are written to all communication legs of non-voice interactions.
Filter
Include or exclude one or more of the following filters:
|
Filter |
Equates to |
|
Not withheld |
Field value of 0 |
|
Withheld by caller |
Field value of 1 |
|
Number not available |
Field value of 2 |