Call Date/Time
This data export field displays the local date and time at which the communication leg started.
See also, Interaction Duration Charts.
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Historical Data Source |
CONTACT Data Records |
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Category |
Basic |
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Channels |
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Size (bytes) |
8 |
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Filter |
Time of Call |
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Dimension |
Format
You can display the date and time in a choice of formats. You can also change the time zone in which the time is displayed.
These settings are available via the field's Settings 
button.
Example
This data export report shows an incoming call that was answered by an agent (first two rows) and then transferred (third row).
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Call Date/Time |
||||
|
2018-07-30 17:15:18 |
I |
07700900432 |
01614960654 |
Craig Milliband |
|
2018-07-30 17:15:25 |
O |
07700900432 |
iPath_129_cmilliband |
Craig Milliband |
|
2018-07-30 17:18:11 |
O |
07700900432 (2006) |
00156527D65C |
Craig Milliband |
Detail
Voice Interactions
The field value is written to every communication leg generated in an interaction.
Text Interactions
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
The field value is written to every communication leg generated in an interaction.
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External |
storm |
storm user |
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Sent date and time |
INCOMING SMS TEXT |
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Sent date and time |
OUTGOING SMS TEXT Agent-initiated or reply |
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Sent date and time |
INCOMING EMAIL |
|||
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Initiate or Action date and time |
Initiate Reply Forward Followed Up |
OUTGOING EMAIL or ACTION on INCOMING EMAIL |
Ignore Delete Requeue Complete Follow Up Followed Up |
Action date and time |
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Guest-initiated date and time |
WEB CHAT |
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Sent date and time |
INCOMING SOCIAL MEDIA MESSAGE |
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Sent date and time |
SOCIAL MEDIA MESSAGE REPLY |
Interaction over a Daylight Saving Time boundary
For records that are written over a Daylight Saving Time (DST) boundary where clocks have moved forward, there will be an apparent gap in the recorded date and times. If clocks have moved back, you may see several different records for the same date and time.
You can use the Call Date UTC Offset field to resolve any time gaps or apparently conflicting times around a DST boundary.
Filter
Filter by using any of the following relational operators on your chosen value(s):
|
Equal to |
Greater than |
Less than |
|
Not equal to |
Greater than or equal to |
Less than or equal to |
Note: the filter is for time of day only.