Call Date UTC Offset
This data export field displays the date and time offset from Coordinated Universal Time (UTC) indicating the time zone and Daylight Saving Time (DST) when the communication leg started.
For example, if the time is logged during British Summer Time, this value is reported as 60 (that is, 60 minutes ahead of UTC). Ahead means preceding in time. So, if UTC time is 3:00, then the time one hour ahead of this is 2:00. Minus offsets are also supported (for example, -60).
|
Historical Data Source |
CONTACT Data Records |
|
Category |
Basic |
|
Channels |
|
|
Size (bytes) |
1 |
|
Filter |
None |
|
Dimension |
None |
The field value is written to every communication leg generated in an interaction.
Example
The following data export report is for an organisation in the UK that handled a call at around 2am on the last Sunday of October when clocks moved back by one hour. It shows an incoming voice communication that was answered by an agent (rows 1 and 2) and then transferred (row 3).
The first two rows are the inbound and outbound legs of the incoming call, which was logged during DST when clocks were 60 minutes ahead of UTC. The transfer leg (row 3) appears to have started before the preceding legs. The row's Call Date UTC Offset value of 0 shows that this is because clocks had moved from DST to British Standard Time at the point when the call was transferred.
|
I |
2017-10-29 1:58:18 |
60 |
2018-07-29 1:13:20 |
0 |
|
O |
2017-10-29 1:58:25 |
60 |
2018-07-29 1:05:21 |
0 |
|
O |
2017-10-29 1:01:11 |
0 |
2018-07-29 1:13:17 |
0 |