Destination Address

This data export field displays the destination address of the communication leg.

Historical Data Source	CONTACT Data Records
Category	Basic
Channels
Size (bytes)	512
Filter	Destination Address
Dimension	Destination Address

Key to symbols

Destination Address Formats

Address	Format	Example
Phone number	Numeric string	01617742431
User extension number	Numeric string	3008
Deskphone IP address	Hexadecimal alphanumeric string	001565192de5
iPath soft phone address	iPath_organisation ID_user name	iPath_129_cmilliband
storm DTA Web iPath address	WebiPath_organisation ID_user ID	WebiPath_11_232

Example

This data export report shows an incoming voice call to 01614960654 that was answered by agent Craig on an iPath soft phone (second row) and then transferred to agent Baz who was using a deskphone with an IP address of 00156527D65C (third row).

Call Date/Time	Call Direction	Call ID	Destination address	Local Agent
2018-07-30 17:15:18	I	21.16717950	01614960654
2018-07-30 17:15:25	O	32.15655174	iPath_129_cmilliband	Craig Milliband
2018-07-30 17:18:11	O	32.15655197	00156527D65C	Baz Parsons

Detail

The population of this data export field is signalling-system dependent and may not be available in the connected network.

The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.

Voice Interactions

	External	storm	storm user
		Deskphone LOG IN and LOG OUT	User (star) code

Dialled number

EXTERNAL INCOMING CALL

(2 legs)

Deskphone address or PSTN phone number

		OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg)	Dialled number or extension*
		or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg)	Deskphone address or PSTN phone number
		Initial called party leg (2nd leg)
		Dialled number

		TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs)

		Dialled number		Deskphone address or PSTN phone number

* Numbers to outgoing destinations dialled directly from the iPath soft phone include the external prefix digit.

Text Interactions


External	storm	storm user
Target phone number or short code	INCOMING SMS TEXT
Target mobile phone number	OUTGOING SMS TEXT Agent-initiated or reply


Target email address	INCOMING EMAIL
Target email address	Initiate Reply Forward Followed Up	OUTGOING EMAIL or ACTION on INCOMING EMAIL	Ignore Delete Requeue Complete Follow Up Followed Up	Target email address


	Target storm access point	WEB CHAT


	Target storm access point	INCOMING SOCIAL MEDIA MESSAGE
	Target social media account name or identity	SOCIAL MEDIA MESSAGE REPLY

Filter

Filter by using any of the following options on your chosen value(s):

Equal to		Starts with		Contains		Ends with
Not Equal to		Does not start with		Does not contain		Does not end with

Where available, you can use the Or operator to include multiple values in your filter.