Original Anonymous Queue

This data export field displays the name of the first anonymous queue that a caller entered.

The field applies to a special configuration in which callers are routed to users in a non-storm contact centre via anonymous queues. The use of anonymous queues is supported in the Outbound Call action cell in FLOW and requires bespoke configuration by Content Guru.

Historical Data Source	CONTACT Data Records
Category	FLOW
Channels
Size (bytes)	1026
Filter	Original Anonymous Queue
Dimension	None

Key to symbols

Example

This data export report shows a caller who had initially entered an anonymous queue named 'Vulnerable'.

Call Date/Time	Call Direction	Original Anonymous Queue	Last Anonymous Queue
2018-03-01 08:35:14	I	Vulnerable	Social

Filter

Include or exclude one or more queues in your organisation.