Last Anonymous Queue

This data export field displays the name of the last anonymous queue a caller entered.

The field applies to a special configuration in which callers are routed to users in a non-storm contact centre via anonymous queues. The use of anonymous queues is supported in the Outbound Call action cell in FLOW and requires bespoke configuration by Content Guru.

Historical Data Source	CONTACT Data Records
Category	FLOW
Channels
Size (bytes)	1026
Filter	Last Anonymous Queue
Dimension	None

Key to symbols

The field value is written to the inbound leg of all external incoming interactions.

Example

This data export report shows that the last anonymous queue entered by the caller was 'Social'.

Call Date/Time	Call Direction	Original Anonymous Queue	Last Anonymous Queue
2018-03-01 08:35:14	I	Vulnerable	Social

Filter

Include or exclude one or more queues in your organisation.