Route Mapping Type
This data export field displays the storm entity to which the call arriving at the storm access point was routed.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
INBOUND |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
None |
|
Dimension |
None |
Use this field with the Route Type data export field to identify the storm entity more precisely.
The field value is written to the inbound leg of all external incoming interactions.
Possible Values
One of the following values is written to a record (communication leg):
|
Value |
Route Type value |
Description |
|
0
|
1, 2, 3, 6, or 7 |
Call routed directly to an onward route, SIP trunk, custom service, play prompt or percentage split. See Route Type for the meanings of the Route Type values. |
|
5 |
Call routed directly to a voicemail deposit entity |
|
|
1
|
4 |
Call routed directly to a storm UC/CONTACT user |
|
5 |
Call routed directly to a voicemail retrieval entity |
|
|
2 |
Any |
Call routed directly to a storm UC/CONTACT call treatment |
|
3 |
Any |
Call routed directly to a storm UC/CONTACT voicemail retrieval service |
Example
This data export report shows three incoming calls routed to different storm destinations.
Row 1: Incoming call routed to a custom service (FLOW script)
Row 2: Incoming call routed directly to a storm UC/CONTACT call treatment (such as a hunt group)
Row 3: Incoming call routed directly to a storm UC/CONTACT user
|
Route Mapping Type |
|||||
|
2018-06-14 13:52:40 |
I |
07700900432 |
01617742430 |
0 |
3 |
|
2018-08-06 10:59:26 |
I |
01344304304 |
01617747347 |
2 |
4 |
|
2018-08-10 15:24:31 |
I |
01344304304 |
01617742432 |
1 |
4 |