Time to Connect
This data export field displays the duration measured from when an inbound call leg was first detected by storm to when it was connected to the first called party.
See also, Interaction Duration Charts.
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Historical Data Source |
CONTACT Data Records |
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Category |
CONTACT |
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Channels |
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Size (bytes) |
8 |
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Filter |
None |
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Dimension |
None |
Format
By clicking the current duration format, you can select another format, which may be more appropriate for your report.
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The 'Seconds' format shows decimal places; the 'Seconds (Integer)' format does not. |
Example
This data export report shows an incoming call that took 8.8 seconds to connect to the first agent.
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Time to Connect |
Local Agent Name |
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2018-07-19 16:43:22 |
I |
07700900432 |
General Hols |
8.8 |
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2018-07-19 16:43:28 |
O |
07700900432 |
Summer Hols |
Craig Milliband |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
See note below |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Note: since the field does not populate this leg, it is currently not possible to see the connect time for calls initiated from storm DTA.