Called Organisation ID
This data export field displays a unique storm-generated numeric identifier for the organisation (or sub-organisation where relevant) of the contacted storm user.
Historical Data Source |
CONTACT Data Records |
Category |
UC |
Channels |
|
Size (bytes) |
4 |
Filter |
None |
Dimension |
None |
Example
This data export report shows the two legs of an incoming call that was answered by an agent.
Called Organisation ID |
||||
2018-07-30 17:15:18 |
I |
07700900432 |
01614960654 |
129 |
2018-07-30 17:15:25 |
O |
07700900432 |
iPath_129_cmilliband |
129 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
|
External |
storm |
storm user |
|
Deskphone LOG IN and LOG OUT |
Always 0 |
|
|
EXTERNAL INCOMING CALL (2 legs) |
|
|
OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
Always 0 |
|||
or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
Of calling user |
||||
Initial called party leg (2nd leg) |
|||||
|
|||||
|
Always 0 |
Of transfer target |
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||||
|
|||||
|
Always 0 |
Of transfer target |
|
|
|
|
External |
storm |
storm user |
|
|
INCOMING SMS TEXT |
||
|
OUTGOING SMS TEXT Agent-initiated or reply |
|
|
|
|
||
Populated if email is actioned |
INCOMING EMAIL |
||||
Always 0 |
Initiate Reply Forward Followed Up |
OUTGOING EMAIL or ACTION on INCOMING EMAIL |
Ignore Delete Requeue Complete Follow Up Followed Up |
Always 0 |
|
|
|
|
|
WEB CHAT |
|
|
|
|
|
INCOMING SOCIAL MEDIA MESSAGE |
||
|
SOCIAL MEDIA MESSAGE REPLY |