Agent Message Count
For Web Chat 1.0 only.
This data export field displays the total number of messages sent by agents in a web chat session.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
Web Chat |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
Agent Message Count |
|
Dimension |
None |
The field value is written to the inbound leg of all web chat sessions.
Example
This data export report shows a web chat session where the agents Baz and Craig sent five messages to the guest.
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Agent Message Count |
|||||
|
10/08/2018 12:39 |
I |
Jake |
8 |
5 |
3 |
The example above relates to this web chat conversation (the chat was transferred from agent Baz to agent Craig):
Agent Baz sent 3 messages and agent Craig sent 2 messages to the guest.
Filter
Filter by using any of the following relational operators on your chosen value(s):
|
Equal to |
Greater than |
Less than |
|
Not equal to |
Greater than or equal to |
Less than or equal to |