Guest Message Count
For Web Chat 1.0 only.
This data export field displays the total number of messages sent by a guest in a web chat session.
Note: each transmission of an attachment (where applicable) increments the message count. See also, Attachment Count.
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Historical Data Source |
CONTACT Data Records |
|
Category |
Web Chat |
|
Channels |
|
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Size (bytes) |
4 |
|
Filter |
Guest Message Count |
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Dimension |
None |
The field value is written to the inbound leg of all web chat sessions.
Example
This data export report shows a web chat session where the guest 'Jake' sent three messages to the agent.
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Guest Message Count |
|||||
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10/08/2018 12:39 |
I |
Jake |
8 |
5 |
3 |
The example above relates to this web chat conversation (the chat was transferred from agent Baz to agent Craig):
Filter
Filter by using any of the following relational operators on your chosen value(s):
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Equal to |
Greater than |
Less than |
|
Not equal to |
Greater than or equal to |
Less than or equal to |