Attachment Count

For Web Chat 1.0 only.

This data export field displays the total number of attachments sent between guest and agents in a web chat session.

Note: each transmission of an attachment increments the message count. See also, Attachment Count.

Historical Data Source	CONTACT Data Records
Category	Web Chat
Channels
Size (bytes)	4
Filter	Attachment Count
Dimension	None

Key to symbols

The field value is written to the inbound leg of all web chat sessions.

Example

This data export report shows a web chat session where three attachments were transmitted between guest and agent.

Call Date/Time	Call Direction	Originating address	Message Count	Agent Message Count
2019-10-04 12:30:59	I	Rachel	10	6

Guest Message Count	Attachment Count	Agent Attachment Count	Guest Attachment Count
4	3	2	1

The example above relates to this web chat conversation. The chat occurred between guest Rachel and agent Stephen Dodd and in which Rachel sent 1 attachment and Stephen sent 2 attachments:

Filter

Filter by using any of the following relational operators on your chosen value(s):

Equal to	Greater than	Less than
Not equal to	Greater than or equal to	Less than or equal to