Agent Attachment Count
For Web Chat 1.0 only.
This data export field displays the total number of attachments sent by agents in a web chat session.
Historical Data Source |
CONTACT Data Records |
Category |
Web Chat |
Channels |
|
Size (bytes) |
4 |
Filter |
Agent Attachment Count |
Dimension |
None |
The field value is written to the inbound leg of all web chat sessions.
Example
This data export report shows a web chat session where agent Stephen sent two attachments.
2019-10-04 12:30:59 |
I |
Rachel |
10 |
6 |
Agent Attachment Count |
|||
4 |
3 |
2 |
1 |
The example above relates to this web chat conversation. The chat occurred between guest Rachel and agent Stephen Dodd and in which Rachel sent 1 attachment and Stephen sent 2 attachments:
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