Callback Number

For an OUTBOUND agent-scheduled callback only

This data export field displays the number that was scheduled to be dialled.

Example

This example relates to the following DATA MANAGEMENT table (as seen at the end of the campaign).

Name	Row ID	Number	Callback date/time	Last Result	Row status	Row Sub status
Jean Gaddy	24906200	07700900145	2019-12-20 18:00:00	Other - No Opportunity	Complete	Call result not in retry profile

The data export report shows that an unsuccessful call to Zack was rescheduled for a callback on a different number at 18:00:00 on the same day.

Status Change Date Time	Contact Name	Callback Date Time	Callback Agent Name	Callback Number	Data Management Status	Data Management Sub Status
2019-12-20 16:07:49	Jean Gaddy				Active	Not Dialled active
2019-12-20 16:08:21	Jean Gaddy	2019-12-20 18:00:00	Derek Flint	07700900101	In Progress	Scheduled callback
2019-12-20 18:00:32	Jean Gaddy	2019-12-20 18:00:00	Derek Flint	07700900101	Active	Callback active
2019-12-20 18:13:50	Jean Gaddy				Complete	Call result not in retry profile