Callback Agent Name

This data export field displays the name of the agent who was scheduled to service a callback for an OUTBOUND call. It corresponds to the 'Callback agent' system-defined column in the DATA MANAGEMENT table.

Historical Data Source	OUTBOUND Status Change
Channels
Size (bytes)	1026
Filter	Callback Agent Name
Dimension	None

Key to symbols

Example

This data export report shows that dialler agent Derek Flint was scheduled to service an agent-scheduled callback.

Status Change Date Time	Contact Name	Callback Date Time	Callback Agent Name	Data Management Status	Data Management Sub Status
2019-12-20 16:07:49	Jean Gaddy			Active	Not Dialled active
2019-12-20 16:08:21	Jean Gaddy	2019-12-20 18:00:00	Derek Flint	In Progress	Scheduled callback
2019-12-20 18:00:32	Jean Gaddy	2019-12-20 18:00:00	Derek Flint	Active	Callback active
2019-12-20 18:13:50	Jean Gaddy			Complete	Call result not in retry profile

Filter

Include or exclude one or more agents.