Callback Date Time

This data export field displays the date and time at which an agent-scheduled callback was scheduled. It corresponds to the 'Callback date/time' system-defined column in the DATA MANAGEMENT table.

Historical Data Source	OUTBOUND Status Change
Channels
Size (bytes)	8
Filter	None
Dimension	None

Key to symbols

Format

You can display the date and time in a choice of formats. You can also change the time zone in which the time is displayed.

These settings are available via the field's Settings button.

Example

The data export report in this example relates to the following DATA MANAGEMENT table (as seen at the end of the campaign).

Name	Row ID	Number 1	Callback date/time	Last Result	Row status	Row Sub status
Jean Gaddy	24906200	07700900145	2019-12-20 18:00:00	Other - No Opportunity	Complete	Call result not in retry profile

The data export report shows that an OUTBOUND call to Jean was rescheduled for 18:00 on the same day by the dialler agent. The call at 18:00 was answered.

Status Change Date Time	Contact Name	Status Change Source	Callback Date Time	Data Management Status	Data Management Sub Status
2019-12-20 16:07:49	Jean Gaddy	Dial		Active	Not Dialled active
2019-12-20 16:08:21	Jean Gaddy	Dial	2019-12-20 18:00:00	In Progress	Scheduled callback
2019-12-20 18:00:32	Jean Gaddy	Dial	2019-12-20 18:00:00	Active	Callback active
2019-12-20 18:13:50	Jean Gaddy	Dial		Complete	Call result not in retry profile