Status Change Source
This data export field indicates the cause of a record’s status change during an OUTBOUND campaign.
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Historical Data Source |
OUTBOUND Status Change |
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Channels |
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Size (bytes) |
1026 |
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Filter |
Status Change Source |
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Dimension |
None |
Possible Values
|
Value |
Cause |
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Dial |
The OUTBOUND dialler application. |
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Row Status Recalculation |
An OUTBOUND administrator used the campaign's |
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Update from 'Search OUTBOUND Records' |
A dialler agent used the ‘Search Dial Result’ feature in the DTA (agent desktop) to select a completion code, forcing OUTBOUND to write a call result to the DATA MANAGEMENT row. The completion code is written to the record's 'Last Result' value in the DATA MANAGEMENT table and recorded in the Call Result field.) |
button to update the rows in all of the campaign’s table views after having edited the retry profile assigned to the campaign.Example
This example relates to the following DATA MANAGEMENT table (as seen at the end of the campaign).
Name |
Row ID |
Number |
szMisc9 |
Last Result |
Row status |
Row Sub status |
Zack Oates |
24906192 |
07700900432 |
Derek Flint |
Other - No Opportunity |
Complete |
Call result not in retry profile |
Jean Gaddy |
24906200 |
07700900145 |
Derek Flint |
Other - No Opportunity |
Complete |
Call result not in retry profile |
The data export report shows the following:
Rows 1 and 2: Status changes during the OUTBOUND call to Zack.
Row 3: Status change as a result of an administrator updating and committing the retry profile assigned to the campaign.
Rows 4 and 5: Status changes during the second OUTBOUND call to Zack (caused by the change to the retry profile).
Row 6: Status changed as a result of the dialler agent selecting a completion code (such as 'Do not call again') that did not exist in the retry profile, hence preventing any further retries to Jean.
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63a84d10-f6f5-44ca-90f9-96d40aa54ae4 |
2019-12-20 14:41:59 |
Dial |
Zack Oates |
Active |
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63a84d10-f6f5-44ca-90f9-96d40aa54ae4 |
2019-12-20 14:42:30 |
Dial |
Zack Oates |
Complete |
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52b49dd5-3157-4f13-908b-3a186daedaa0 |
2019-12-20 14:46:07 |
Row Status Recalculation |
Zack Oates |
In Progress |
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391ec0a9-f17f-4c79-83ef-f7af5e0e23f9 |
2019-12-20 14:47:19 |
Dial |
Zack Oates |
Active |
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391ec0a9-f17f-4c79-83ef-f7af5e0e23f9 |
2019-12-20 14:48:17 |
Dial |
Zack Oates |
Complete |
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0a815164-e0ac-4680-b83b-39dafa63be89 |
2019-12-20 16:11:08 |
Update from 'Search OUTBOUND Records' |
Jean Gaddy |
Complete |
Filter
Include or exclude one or more of the values listed in the 'Possible Values' section above.