Call Result

This data export field displays the last result that was returned for the OUTBOUND call. It corresponds to the 'Last Result' system-defined column in the DATA MANAGEMENT table.

Historical Data Source	OUTBOUND Status Change
Channels
Size (bytes)	130
Filter	Call Result
Dimension	None

Key to symbols

Possible Values

One of the following values is written to a record:

Value	Description
Abandoned	In a live agent non-preview campaign, storm OUTBOUND dropped the call because the queue timeout was reached.
Answered	In a live-agent campaign, the call was answered by the contact who then hung up before the outbound queue timeout was reached. In an agent-free voice broadcast campaign, the call was answered by the contact.
Busy	The dialled number was busy.
Connected	The call was connected to the contact and answered by an agent.
Agent Disconnect	In a preview campaign, the agent hung up before the outbound call was attempted or while the contact's phone was ringing.
Invalid Number	The dialled number was invalid.
Number Not Allowed	The number was included in a blacklist or excluded from a whitelist.
No Answer	The dialled number was not answered.
Preview - Details Rejected by Agent	The dialler agent rejected the call in a Preview campaign.
AMD	Answer Machine Detection. In a live agent-campaign, an answer machine was detected by an AMD action cell (in the OUTBOUND FLOW script).
<other value>	The last completion code submitted by the agent when the call had ended.

Example

This example relates to the following DATA MANAGEMENT table (as seen at the end of the campaign).

Name	Row ID	Number 1	szMisc9	Last Result	Row status	Row Sub status
Zack Oates	24906192	07700900432	Derek Flint	Already Dealt With	Complete	Call result not in retry profile
Jean Gaddy	24906200	07700900145	Derek Flint	Other - No Opportunity	Complete	Call result not in retry profile

The data export report shows that agents submitted completion codes at the end of their OUTBOUND calls.

Status Change Date Time	Status Change Source	Contact Name	Call Result	Data Management Status	Agent Name
2019-12-20 14:41:59	Dial	Zack Oates		Active
2019-12-20 14:42:30	Dial	Zack Oates	Already Dealt With	Complete	Derek Flint
2019-12-20 16:07:49	Dial	Jean Gaddy	Already Dealt With	Active
2019-12-20 16:08:21	Dial	Jean Gaddy	Other - No Opportunity	Complete	Derek Flint

Filter

Filter by using any of the following options on your chosen value(s):

Equal to		Starts with		Contains		Ends with
Not Equal to		Does not start with		Does not contain		Does not end with

Where available, you can use the Or operator to include multiple values in your filter.