Dial Reference
This data export field displays a unique value for tying together all instances of a DATA MANAGEMENT record's status changes that resulted from a particular action. An action is usually an outgoing call initiated by OUTBOUND but can be any of the other actions listed in Status Change Source.
|
Historical Data Source |
OUTBOUND Status Change |
|
Channels |
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Size (bytes) |
16 |
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Filter |
Dial Reference |
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Dimension |
Dial Reference |
Example
This example relates to the following DATA MANAGEMENT table (as seen at the end of the campaign).
Name |
Row ID |
Number |
szMisc9 |
Last Result |
Row status |
Row Sub status |
Zack Oates |
24906192 |
07700900432 |
Derek Flint |
Other - No Opportunity |
Complete |
Call result not in retry profile |
Jean Gaddy |
24906200 |
07700900145 |
Derek Flint |
Other - No Opportunity |
Complete |
Call result not in retry profile |
The following data export report is for a scenario where three OUTBOUND calls were made to two contacts. This resulted in four unique dial references being generated.
Dial reference ending in c1f0f (row 1): This is for the OUTBOUND call to Jon.
Dial reference ending in 4ee4 (rows 2 and 3): This is for the OUTBOUND call to Zack.
Dial reference ending in daa0 (row 4): This was written very shortly after an administrator committed a change to the campaign's retry profile causing the DATA MANAGEMENT record's status to change. This row would not have been written if there was no status change resulting from the change.
Dial reference ending in 23f9 (rows 5 and 6): This is for the second OUTBOUND call to Zack.
|
Dial Reference |
|||||
|
5646eb5a-f410-49f5-90f1-5ce0682c1f0f |
24846012 |
Dial |
Jon Burt |
Complete |
Derek Flint |
|
63a84d10-f6f5-44ca-90f9-96d40aa54ae4 |
24906192 |
Dial |
Zack Oates |
Active |
|
|
63a84d10-f6f5-44ca-90f9-96d40aa54ae4 |
24906192 |
Dial |
Zack Oates |
Complete |
Derek Flint |
|
52b49dd5-3157-4f13-908b-3a186daedaa0 |
24906192 |
Row Status Recalculation |
Zack Oates |
In Progress |
|
|
391ec0a9-f17f-4c79-83ef-f7af5e0e23f9 |
24906192 |
Dial |
Zack Oates |
Active |
|
|
391ec0a9-f17f-4c79-83ef-f7af5e0e23f9 |
24906192 |
Dial |
Zack Oates |
Complete |
Derek Flint |
Filter
Filter by using any of the following options on your chosen value(s):
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Equal to |
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Starts with |
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Contains |
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Ends with |
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Not Equal to |
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Does not start with |
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Does not contain |
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Does not end with |
Where available, you can use the Or operator to include multiple values in your filter.