Transcript Email Address

For Web Chat 1.0 only.

This data export field displays the email address to which a web chat transcript was sent. The email address is configured by Content Guru.

The field value is written to the inbound leg of all web chat sessions.

Example

This data export report shows that the web chat transcript was sent to the email address j65.burt@teleworm.com.

Call Date/Time	Call Direction	Originating address	Destination address	Subject	Transcript Email Address
10/08/2018 12:39	I	Jake	Monumental Enquiries	Holidays	j65.burt@teleworm.com

Filter

Filter by using any of the following options on your chosen value(s):

Equal to		Starts with		Contains		Ends with
Not Equal to		Does not start with		Does not contain		Does not end with

Where available, you can use the Or operator to include multiple values in your filter.