Security Response for Postcode

This data export field displays the security check response for the postcode returned by the payment service provider for the most recent transaction in a secure LOCK/PADLOCK payment call.

Note: the field may be populated by some payment service providers to indicate the outcome of a post code check if set up by Content Guru and the service provider. The value is for information purposes only and has no bearing on the value returned in the Transaction Result field.

Historical Data Source	CONTACT Data Records
Category	LOCK/PADLOCK
Channels
Size (bytes)	4
Filter	Security Response for Postcode
Dimension	None

Key to symbols

Possible Values

As set by your payment service provider. Refer to your service provider's documentation for the meaning of the returned values.

Example

This data export report shows the result of the security check response for the customer postcode used in a PADLOCK (agent-assisted) payment call.

Call Date/Time	Call Direction	Originating address	Payment Value	Agent	LOCK Security Response for Postcode
2018-12-14 08:27:28	I	07700900432	16671	Baz Parsons	0

Detail

The data export field populates the customer leg of a call of an incoming or outgoing call as illustrated below. See also, Communication Legs.

	External	storm	storm user
		Deskphone LOG IN and LOG OUT

EXTERNAL INCOMING CALL

(2 legs)

		OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg)
		or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg)
		Initial called party leg (2nd leg)

		TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs)

Filter

Filter by using any of the following relational operators on your chosen value(s):

Equal to	Greater than	Less than
Not equal to	Greater than or equal to	Less than or equal to

Remarks

Multiple transaction attempts during a call are presented in a single record. For details about multiple transaction attempts, use the Lock Transactions data source.