Agent ID
This data export field displays the ID of the agent associated with the CONTACT action. See also, Agent.
|
Historical Data Source |
CONTACT Actions |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
None |
|
Dimension |
Agent ID |
Example
This data export report shows the IDs of the agents involved in a call. The call was first answered by an agent, and then transferred to a queue by this agent and then later to another queue by that agent.
|
Agent ID |
|||||
|
1906711595356543306 |
2018-07-19 16:50:46 |
initial |
transfer |
cmilliband |
6987 |
|
1906711638300490223 |
2018-07-19 16:50:45 |
consultation |
transfer_complete |
bas |
6179 |
|
1906711595356543306 |
2018-07-19 16:59:21 |
transfer |
transfer |
bas |
6179 |
|
1906711638300490385 |
2018-07-19 16:59:21 |
consultation |
transfer_complete |
sdodd |
14199 |
|
1906711595356543306 |
2018-07-19 17:07:11 |
transfer |
disconnect |
sdodd |
14199 |
Remarks
A storm agent is a type of storm user and therefore has both a unique Agent ID and a unique User ID. An agent's agent ID and user ID will almost certainly be different. A user may or may not be an agent (they may, for example, be a switchboard operator).