Agent
This data export field displays the forename and surname of the agent associated with the CONTACT action.
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Historical Data Source |
CONTACT Actions |
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Channels |
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Size (bytes) |
1026 |
|
Filter |
Agent |
|
Dimension |
Agent |
Example
This data export report shows the series of CONTACT actions where a caller was answered by agent Craig Milliband via a queue. Craig warm-transferred the call to a queue resulting in the call being answered by agent Baz Parsons. Baz then warm-transferred the call to another queue resulting in the call being answered by agent Stephen Dodd.
Row 1: Agent Craig Milliband's transfer to another agent (Baz) was successful.
Row 2: A call transfer to agent Baz Parsons from agent Craig Milliband had completed.
Row 3: Agent Baz Parsons' transfer to another agent (Stephen) was successful.
Row 4: A call transfer to agent Stephen Dodd from agent Baz Parsons had completed.
Row 5: The call that was transferred to Stephen Dodd ended in disconnection.
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1906711595356543306 |
2018-07-19 16:50:46 |
initial |
transfer |
cmilliband |
Craig Milliband |
|
1906711638300490223 |
2018-07-19 16:50:45 |
consultation |
transfer_complete |
bas |
Baz Parsons |
|
1906711595356543306 |
2018-07-19 16:59:21 |
transfer |
transfer |
bas |
Baz Parsons |
|
1906711638300490385 |
2018-07-19 16:59:21 |
consultation |
transfer_complete |
sdodd |
Stephen Dodd |
|
1906711595356543306 |
2018-07-19 17:07:11 |
transfer |
disconnect |
sdodd |
Stephen Dodd |
Filter
Include or exclude one or more agents in your organisation.