End Reason

This data export field displays the CONTACT action that caused this record to be generated.

Historical Data Source	CONTACT Actions
Channels
Size (bytes)	33
Filter	End Reason
Dimension	None

Key to symbols

Possible Values

See The CONTACT Actions data source.

Example

This data export report shows the series of CONTACT actions where a caller was answered by agent Craig Milliband via a queue. Craig warm-transferred the call to a queue resulting in the call being answered by agent Baz Parsons. Baz then warm-transferred the call to another queue resulting in the call being answered by agent Stephen Dodd.

Row 1: Agent Craig Milliband's transfer from the initial call was successful.

Row 2: Agent Craig Milliband had completed a call transfer to agent Baz Parsons.

Row 3: Agent Baz Parsons' transfer from a call that had already been the result of a transfer that was successful.

Row 4: Agent Baz Parsons had completed a call transfer to agent Stephen Dodd.

Row 5: The part of the call that was disconnected had been the result of a transfer.

Call ID	Action Date/Time	Start Reason	End Reason	Agent
1906711595356543306	2018-07-19 16:50:45	initial	transfer	Craig Milliband
1906711638300490223	2018-07-19 16:50:45	consultation	transfer_complete	Baz Parsons
1906711595356543306	2018-07-19 16:59:21	transfer	transfer	Baz Parsons
1906711638300490385	2018-07-19 16:59:21	consultation	transfer_complete	Stephen Dodd
1906711595356543306	2018-07-19 17:07:11	transfer	disconnect	Stephen Dodd

 

Filter

Include or exclude one or more of the end reasons listed in the table in The CONTACT Actions data source.