Data Export Fields in CONTACT Actions
This is the data export field reference for the CONTACT Actions data source.
All data export fields in the data source are listed below (except deprecated fields):
Call ID
Action Date/Time
Action Index
Start Reason
End Reason
Mapping Type
Call Group Type
Routed Destination
Internal Caller?
Internal Called Party?
Queue
Queue ID
Queue Reference
Queue Rejoin?
Queue Wait Time
Routed Inside SLA?
Agent
Agent ID
User
User ID
Talk Time
Hold Time
Wrap Time
Call Completion Code