Action Index
This data export field displays a sequential index number for a CONTACT action in a call (identified by the Call ID field).
|
Historical Data Source |
CONTACT Actions |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
Action Index |
|
Dimension |
None |
Example
This data export report shows the action index for each CONTACT action in an incoming call that was routed to an agent via a queue, and then transferred to two further queues.
The Action Index value relates to the Call ID. Each row with the same Call ID is numbered incrementally in the Action Index field. In the example below, the Call ID ending in 306 is numbered 1, 2, and 3.
|
Action Index |
|||||
|
1906711595356543306 |
2018-07-19 16:50:45 |
initial |
transfer |
1 |
Craig Milliband |
|
1906711638300490223 |
2018-07-19 16:50:45 |
consultation |
transfer_complete |
1 |
Baz Parsons |
|
1906711595356543306 |
2018-07-19 16:59:21 |
transfer |
transfer |
2 |
Baz Parsons |
|
1906711638300490385 |
2018-07-19 16:59:21 |
consultation |
transfer_complete |
1 |
Stephen Dodd |
|
1906711595356543306 |
2018-07-19 17:07:11 |
transfer |
disconnect |
3 |
Stephen Dodd |
Filter
Filter by using any of the following relational operators on your chosen value(s):
|
Equal to |
Greater than |
Less than |
|
Not equal to |
Greater than or equal to |
Less than or equal to |