Internal Caller?
This data export field indicates whether the caller associated with the CONTACT action was an agent (internal caller).
|
Historical Data Source |
CONTACT Actions |
|
Channels |
|
|
Size (bytes) |
1 |
|
Filter |
Internal Caller? |
|
Dimension |
None |
Possible Values
|
Value |
Description |
|
0 |
The caller associated with the CONTACT action is an external caller. |
|
1 |
he caller associated with the CONTACT action is an agent |
Example
This data export report shows an incoming call, which was answered by an agent via a queue and which the agent then warm-transferred directly to another agent.
Row 1: The caller (external) was connected to the other agent when the transfer succeeded.
Row 2: An agent (internal) committed the transfer of a caller to another agent.
Row 3: The caller (external)-to-agent communication ended.
|
Internal Caller? |
||||
|
1909807807192832126 |
2018-07-30 17:22:20 |
initial |
transfer |
0 |
|
1909807854436409606 |
2018-07-30 17:22:19 |
consultation |
transfer_complete |
1 |
|
1909807807192832126 |
2018-07-30 17:30:19 |
transfer |
disconnect |
0 |
The Internal Caller? value relates to the Call ID value (the first row relates to the inter-agent part of the communication and the subsequent rows to the caller part of the connection)
Filter
Select one of the following filters:
|
Filter |
Equates to |
|
True |
Field value of 1 |
|
False |
Field value of 0 |