Internal Called Party?

This data export field indicates whether an internal called party (an agent) was associated with the CONTACT action.

Historical Data Source	CONTACT Actions
Channels
Size (bytes)	1
Filter	Internal Called Party?
Dimension	None

Key to symbols

Possible Values

Value	Description
0	No internal called party was associated with the CONTACT action.
1	An internal called party was associated with the CONTACT action.

Examples

This data export report shows three incoming calls to queues.

Row 1: An incoming call to a queue timed out and therefore no agent was associated with the action.

Row 2: An incoming call to a queue was disconnected and therefore no agent was associated with the action.

Row 3: An incoming call to a queue was disconnected after caller requested a callback and therefore no agent was associated with the action.

Call ID	Action Date/Time	Start Reason	End Reason	Internal Called Party?
1850979549957622497	2017-01-02 15:47:42	initial	timeout	0
1850979577961963422	2017-01-02 17:38:45	initial	disconnect	0
1850979631537134352	2017-01-02 17:43:10	initial	callback	0

 

Row 1: The transfer was completed, connecting the caller to the other agent (internal).

Row 2: An agent committed a transfer to another other agent (internal).

Row 3: The call between the caller and the agent (internal) ended.

Call ID	Action Date/Time	Start Reason	End Reason	Internal Called Party?
1909807807192832126	2018-07-30 17:22:20	initial	transfer	1
1909807854436409606	2018-07-30 17:22:19	consultation	transfer_complete	1
1909807807192832126	2018-07-30 17:30:19	transfer	disconnect	1

Filter