User ID

This data export field displays the user ID of the user associated with the CONTACT action.

Historical Data Source

CONTACT Actions

Channels

Size (bytes)

4

Filter

None

Dimension

User ID

Key to symbols

Examples

This data export report shows the user IDs of the agents involved in a call. The call was first answered by an agent, and then transferred to a queue by this agent and then later to another queue by that agent.

User ID

1906711638300490223

2018-07-19 16:50:45

consultation

transfer_complete

bas

42722

1906711595356543306

2018-07-19 16:50:46

initial

transfer

cmilliband

46457

1906711595356543306

2018-07-19 16:59:21

transfer

transfer

bas

42722

1906711638300490385

2018-07-19 16:59:21

consultation

transfer_complete

sdodd

63388

1906711595356543306

2018-07-19 17:07:11

transfer

disconnect

sdodd

63388