Routed Destination
This data export field indicates the destination of a CONTACT action that did not involve a queue (that is, a direct transfer to an agent).
|
Historical Data Source |
CONTACT Actions |
|
Channels |
|
|
Size (bytes) |
512 |
|
Filter |
Routed Destination |
|
Dimension |
None |
Example
This data export report shows an incoming call, which was answered by an agent via a queue and which the agent then warm-transferred directly to another agent.
Row 2: There was no routed destination because the initial call was associated with a queue.
Row 1: The routed destination was a direct transfer to a deskphone.
Row 3: The routed destination was a deskphone after a direct transfer to the agent.
|
Routed Destination |
|||||
|
1909807807192832126 |
2018-07-30 17:22:20 |
initial |
transfer |
2 |
|
|
1909807854436409606 |
2018-07-30 17:22:19 |
consultation |
transfer_complete |
100 |
00156527D65C@centrex.timeforstorm.com |
|
1909807807192832126 |
2018-07-30 17:30:19 |
transfer |
disconnect |
100 |
00156527D65C@centrex.timeforstorm.com |