Queue ID
This data export field displays the ID of the queue associated with the CONTACT action. See also, Queue.
|
Historical Data Source |
CONTACT Actions |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
None |
|
Dimension |
Queue ID |
Example
This data export report shows the IDs of queues involved in a call, which was first answered by an agent, and then transferred to a queue by this agent and then later to another queue by that agent.
|
Queue ID |
|||||
|
1906711595356543306 |
2018-07-19 16:50:45 |
initial |
transfer |
Summer Hols |
7914 |
|
1906711638300490223 |
2018-07-19 16:50:45 |
consultation |
transfer_complete |
Cust Service |
7916 |
|
1906711595356543306 |
2018-07-19 16:59:21 |
transfer |
transfer |
Cust Service |
7916 |
|
1906711638300490385 |
2018-07-19 16:59:21 |
consultation |
transfer_complete |
Gen Hols |
7915 |
|
1906711595356543306 |
2018-07-19 17:07:11 |
transfer |
disconnect |
Gen Hols |
7915 |