Last Connected Queue ID
This data export field displays a unique storm-generated numeric identifier for the last queue from which a call was connected to an agent. It is useful for distinguishing between two queues that have the same name. See also, Last Connected Queue.
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Historical Data Source |
CONTACT Data Records |
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Category |
CONTACT |
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Channels |
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Size (bytes) |
4 |
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Filter |
None |
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Dimension |
Last Connected Queue ID |
Example
This is a data export report for an incoming call that was answered by an agent, and then transferred to other queues by agents.
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Last Connected Queue ID |
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2018-07-19 16:43:22 |
I |
01614960654 |
General Hols |
General Hols |
7915 |
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2018-07-19 16:43:28 |
O |
iPath_129_cmilliband |
Summer Hols |
Cust Service |
7916 |
|
2018-07-19 16:48:42 |
O |
00156527D65C |
Cust Service |
General Hols |
7915 |
|
2018-07-19 16:58:17 |
O |
00156531972e |
General Hols |
General Hols |
7915 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
This data export report shows an incoming call (first two rows) that was transferred four times (last four rows). The first queue from which the call was connected to an agent was 'Summer Hols', which had an ID of 7914.
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Original Connected Queue ID |
|||||
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2018-08-02 16:30:19 |
I |
01614960654 |
cmilliband |
Summer Hols |
7914 |
|
2018-08-02 16:30:24 |
O |
iPath_129_cmilliband |
cimilliband |
Summer Hols |
7914 |
|
2018-08-02 16:31:20 |
O |
00156527D65C |
bas |
Summer Hols |
7914 |
|
2018-08-02 16:32:33 |
O |
001565192de5 |
sdodd |
Summer Hols |
7914 |
|
2018-08-02 16:33:40 |
O |
00156531972e |
jmolenaar |
Summer Hols |
7914 |
|
2018-08-02 16:34:45 |
O |
020794607654 |
|
Summer Hols |
7914 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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Last connected queue |
EXTERNAL INCOMING CALL (2 legs) |
The queue to which the call was routed. Or, the queue to which the agent initiated a warm-transfer. |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
Last connected queue |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
Last connected queue |
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Initial called party leg (2nd leg) |
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The last connected queue. Or, the queue to which the agent initiated a warm-transfer. |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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The last connected queue. Or, the queue to which the agent initiated a warm-transfer. |