Called Username
This data export field displays the user name of a called storm user or that of the user who handled a text interaction.
Historical Data Source |
CONTACT Data Records |
Category |
UC |
Channels |
|
Size (bytes) |
514 |
Filter |
Called Username |
Dimension |
Called Username |
Examples
This data export report shows an incoming voice call that was answered by a user with username 'sdodd' (rows 1 and 2). The user then transferred the call to a user 'edred' (row 3).
Called Username |
||||
2019-07-16 12:56:44 |
I |
07700900432 |
01614960654 |
sdodd |
2019-07-16 12:57:03 |
O |
07700900432 |
00156527D65C |
sdodd |
2019-07-16 12:58:24 |
O |
07700900432 (2007) |
BCC3424BB6C8 |
edred |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
|
External |
storm |
storm user |
|
Deskphone LOG IN and LOG OUT |
|
|
|
EXTERNAL INCOMING CALL (2 legs) |
|
|
OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
|
|
or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
Of calling user |
||
Initial called party leg (2nd leg) |
|||
|
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||
Of transfer target |
|
|
|
|
External |
storm |
storm user |
|
|
INCOMING SMS TEXT |
||
|
OUTGOING SMS TEXT Agent-initiated or reply |
|
|
|
|
||
Populated if email is actioned For a requeued email, the user who serviced the last requeued email |
INCOMING EMAIL |
||||
|
Initiate Reply Forward Followed Up |
OUTGOING EMAIL or ACTION on INCOMING EMAIL |
Ignore Delete Requeue Complete Follow Up Followed Up |
|
|
|
|
|
Of the first user in a transferred web chat |
WEB CHAT |
|
|
|
|
For a requeued message, the user who serviced the last requeued message |
INCOMING SOCIAL MEDIA MESSAGE |
||
|
SOCIAL MEDIA MESSAGE REPLY |
Filter
Filter by using any of the following options on your chosen value(s):
Equal to |
|
Starts with |
|
Contains |
|
Ends with |
Not Equal to |
|
Does not start with |
|
Does not contain |
|
Does not end with |
Where available, you can use the Or operator to include multiple values in your filter.