Transfer Completed?
This data export field indicates whether attempts to transfer a call succeeded.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
UC |
|
Channels |
|
|
Size (bytes) |
1 |
|
Filter |
Transfer Completed? |
|
Dimension |
None |
Possible Values
One of the following values is written to a record (communication leg):
|
Value |
Description |
|
1 |
The call was transferred on the first or a subsequent attempt. |
|
0 |
The call was NOT transferred. |
Example
This data export report shows an incoming call (first two rows) followed by three attempted transfers (last three rows) of which the last one succeeded. The result is written to the call legs pertaining to the original incoming call.
|
Transfer Completed |
|||||
|
2018-08-03 11:55:08 |
I |
077009004323 |
01614960654 |
1 |
1 |
|
2018-08-03 11:55:12 |
O |
077009004323 |
WebiPath_129_122281 |
0 |
1 |
|
2018-08-03 11:56:56 |
O |
077009004323 |
00156527D65C |
0 |
0 |
|
2018-08-03 11:57:37 |
O |
077009004323 |
001565192de5 |
0 |
0 |
|
2018-08-03 11:58:19 |
O |
077009004323 |
077009007654 |
0 |
0 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
|
|
External |
storm |
storm user |
|
|
Deskphone LOG IN and LOG OUT |
Always 0 |
|
|
|
EXTERNAL INCOMING CALL (2 legs) |
|
|
|
OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
|
|
|
or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
|
||
|
Initial called party leg (2nd leg) |
|||
|
|
|
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||
|
Always 0 |
Note: values of 0 are written to all communication legs of non-voice interactions.
Filter
Select one of the following filters:
|
Filter |
Equates to |
|
True |
Field value of 1 |
|
False |
Field value of 0 |