Transferred?
This data export field indicates whether a call was transferred.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
UC |
|
Channels |
|
|
Size (bytes) |
1 |
|
Filter |
Transferred? |
|
Dimension |
None |
Possible Values
One of the following values is written to a record (communication leg):
|
Value |
Description |
|
1 |
The call was transferred. |
|
0 |
The call was NOT transferred. |
Example
This data export report shows an incoming call (first two rows) that was transferred four times (last four rows).
|
Transferred? |
|||||
|
2018-08-02 16:30:19 |
I |
07700900432 |
01614960654 |
|
1 |
|
2018-08-02 16:30:24 |
O |
07700900432 |
iPath_129_cmilliband |
Craig Milliband |
0 |
|
2018-08-02 16:31:20 |
O |
07700900432 |
00156527D65C |
Baz Parsons |
0 |
|
2018-08-02 16:32:33 |
O |
07700900432 |
001565192de5 |
Stephen Dodd |
0 |
|
2018-08-02 16:33:40 |
O |
07700900432 |
00156531972e |
Jan Molenaar |
0 |
|
2018-08-02 16:34:45 |
O |
01184960764 |
020794607654 |
|
0 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
|
|
External |
storm |
storm user |
|
|
Deskphone LOG IN and LOG OUT |
Always 0 |
|
|
|
EXTERNAL INCOMING CALL (2 legs) |
Always 0 |
|
|
OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
|
|
|
or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
Always 0 |
||
|
Initial called party leg (2nd leg) |
|||
|
Always 0 |
|
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||
|
Always 0 |
Note: values of 0 are written to all communication legs of non-voice interactions.
Filter
Select one of the following filters:
|
Filter |
Equates to |
|
True |
Field value of 1 |
|
False |
Field value of 0 |