Last Connected Agent ID
This data export field displays the unique storm-generated numeric identifier for the last agent to whom a call was routed from a queue (not from a direct agent-to-agent transfer). See also, Last Connected Agent.
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Historical Data Source |
CONTACT Data Records |
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Category |
CONTACT |
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Channels |
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Size (bytes) |
4 |
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Filter |
None |
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Dimension |
Last Connected Agent ID |
Example
This data export report shows an incoming call to queue, which was originally answered by agent Edward (second row) and which was subsequently transferred to other agents via queues (last two rows).
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Last Connected Agent ID |
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2020-06-19 16:36:22 |
01614960654 |
Summer Hols |
Aaliyah Rana |
Aaliyah Rana |
75095 |
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2020-06-19 16:36:28 |
WebiPath_129_122281 |
Cust Service |
Edward Redwood |
Stephen Dodd |
14199 |
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2020-06-19 16:48:42 |
00156527D65C |
General Hols |
Stephen Dodd |
Aaliyah Rana |
75095 |
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2020-06-19 16:58:17 |
00156531972e |
Summer Hols |
Aaliyah Rana |
Aaliyah Rana |
75095 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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EXTERNAL INCOMING CALL (2 legs) |
The agent who answered the queued call. If the agent warm transferred the call to a queue, then the agent in consultation. |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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