Call Forwarded?

This data export field indicates whether an incoming call was diverted according to a call forwarding rule.

Possible Values

One of the following values is written to a record (communication leg):

Value	Description
1	The call was forwarded. See Remarks, at the end of this topic.
0	The call was NOT forwarded.

Example

This data export report shows an incoming call to user 'bas' that was forwarded to the destination 07700900887.

Detail

The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.

	External	storm	storm user
		Deskphone LOG IN and LOG OUT	Always 0

EXTERNAL INCOMING CALL

(2 legs)

		OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg)	Always 0
		or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg)	Always 0
		Initial called party leg (2nd leg)
		Always 0

		TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs)

Note: values of 0 are written to all communication legs of non-voice interactions.

Remarks

It is the following call forwarding actions configured in storm UC/CONTACT that cause a value to be written to this data export field: