Caller Organisation ID
This data export field displays a unique storm-generated numeric identifier for the organisation (or sub-organisation where relevant) of the storm user who initiated a call or an email action.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
UC |
|
Channels |
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Size (bytes) |
4 |
|
Filter |
None |
|
Dimension |
None |
Example
This data export report shows an outgoing call made by a storm user.
The caller (LChevez) belonged to an organisation with an ID of 129.
|
Caller Organisation ID |
|||||
|
2019-07-16 09:39:31 |
I |
001565192de5 |
01614960654 |
LChevez |
129 |
|
2019-07-16 09:39:32 |
O |
01184960762 |
01614960654 |
LChevez |
129 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
Voice Interactions
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External |
storm |
storm user |
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|
Deskphone LOG IN and LOG OUT |
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|
Always 0 |
EXTERNAL INCOMING CALL (2 legs) |
Always 0 |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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|
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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||
|
Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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|
Of transferrer |
Text Interactions
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|
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||
|
External |
storm |
storm user |
|||
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Populated if email is actioned Always 0 |
INCOMING EMAIL |
|||
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Initiate Reply Forward Followed Up |
OUTGOING EMAIL or ACTION on INCOMING EMAIL |
Ignore Delete Requeue Complete Follow Up Followed Up |
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Note: communication legs of other non-voice channels are either unpopulated or populated with 0.