Caller Username

This data export field displays the user name of a storm user who initiated a call or an email action.

Example

This data export report shows an outgoing call made by storm user LChevez.

Detail

The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.

	External	storm	storm user
		Deskphone LOG IN and LOG OUT

EXTERNAL INCOMING CALL

(2 legs)

		OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg)
		or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg)
		Initial called party leg (2nd leg)

		TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs)
		Of transferrer


External	storm			storm user
	INCOMING EMAIL
	Initiate Reply Forward Followed Up	OUTGOING EMAIL or ACTION on INCOMING EMAIL	Ignore Delete Requeue Complete Follow Up Followed Up

Note: communication legs of other non-voice channels are either unpopulated or populated with 0.

Filter

Filter by using any of the following options on your chosen value(s):

Equal to		Starts with		Contains		Ends with
Not Equal to		Does not start with		Does not contain		Does not end with

Where available, you can use the Or operator to include multiple values in your filter.