Clearing Cause
This data export field indicates the reason the communication ended. The field uses the standard ISDN clearing causes as seen in ITU-T Recommendation Q.850.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
Basic |
|
Channels |
|
|
Size (bytes) |
2 |
|
Filter |
Clearing Cause |
|
Dimension |
None |
Possible Values
|
Value |
Description |
storm SIP Mapping |
|
1 |
Unallocated number |
404, 485, 604 |
|
16 |
Normal clearing reason |
N/A |
|
17 |
User busy |
486, 600 |
|
18 |
No user responding |
480 |
|
21 |
Call rejected |
401, 402, 403, 407, 603 |
|
22 |
Number changed |
410 |
|
25 |
Exchange - routing error |
482, 483 |
|
28 |
Invalid Number Format |
484 |
|
31 |
Other |
Other |
|
38 |
Network out of order |
502 |
|
41 |
Temporary failure |
400, 481, 500, 503 |
|
63 |
Service or option unavailable |
405 |
|
79 |
Service/option not implemented |
406, 415, 501 |
|
102 |
Recovery on timer expiry |
408, 504 |
|
127 |
Interworking |
413, 414, 416, 420, 421, 423, 505, 513 |
Example
This data export report shows an outgoing voice call to a mobile number, which ended because the called party was busy.
|
Clearing Cause |
||||
|
2018-02-14 17:45:44 |
I |
07700900432 |
Edward Redwood |
17 |
|
2018-02-14 17:45:45 |
O |
07700900432 |
17 |
Detail
The population of this data export field is signalling-system dependent and may not be available in the connected network.
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
Voice Interactions
|
|
External |
storm |
storm user |
|
|
Deskphone LOG IN and LOG OUT |
|
|
|
|
EXTERNAL INCOMING CALL (2 legs) |
|
|
|
OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
|
|
|
or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
|
||
|
Initial called party leg (2nd leg) |
|||
|
|
|
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||
|
|
Text Interactions
|
|
|
|
|
|
External |
storm |
storm user |
|
|
|
|
WEB CHAT |
Filter
Include or exclude one or more of the following filters:
|
Filter value |
Equates to this field value |
|
Unallocated number |
1 |
|
Normal clearing reason |
16 |
|
User busy |
17 |
|
No user responding |
18 |
|
Call rejected |
21 |
|
Number changed |
22 |
|
Exchange - routing error |
25 |
|
Invalid Number Format |
28 |
|
Other |
31 |
|
Network out of order |
38 |
|
Temporary failure |
41 |
|
Service or option unavailable |
63 |
|
Service/option not implemented |
79 |
|
Recovery on timer expiry |
102 |
|
Interworking |
127 |