Transaction Result
This data export field displays the result of the most recent payment attempt that was returned by the payment service provider in a secure LOCK/PADLOCK payment call.
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Historical Data Source |
CONTACT Data Records |
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Category |
LOCK/PADLOCK |
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Channels |
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Size (bytes) |
66 |
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Filter |
Transaction Result |
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Dimension |
Transaction Result |
Possible Values
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Transaction result |
Description |
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Authorised |
The payment was authorised by the provider. |
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Refused |
The payment was refused by the provider. |
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Error |
An error occurred. |
Example
This data export report shows a PADLOCK (agent-assisted) payment call where a payment of £680 was refused by the payment provider.
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2018-12-14 08:27:28 |
I |
07700900432 |
Baz Parsons |
68000 |
Refused |
Detail
The data export field populates the customer leg of a call of an incoming or outgoing call as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Filter
Filter by using any of the following relational operators on your chosen value(s):
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Equal to |
Greater than |
Less than |
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Not equal to |
Greater than or equal to |
Less than or equal to |
Remarks
Multiple transaction attempts during a call are presented in a single record. For details about multiple transaction attempts, use the Lock Transactions data source.