Last Connected User <Miscellaneous 1>
This data export field displays the content of the Miscellaneous 1 property as configured for the last connected user in a call following any overflows or transfers (directly or via a queue)
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Historical Data Source |
CONTACT Data Records |
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Category |
CONTACT |
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Channels |
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Size (bytes) |
1026 |
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Filter |
None |
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Dimension |
Last Connected User <Miscellaneous 1> |
The property is configured in the Person Details > Show Extended Details section of the user's properties in storm UC as shown in the illustration below.
Note: a property label other than Miscellaneous 1 may have been used in your UC deployment. It is this label that is used in the name of this data export field. For example, Last Connected User Miscellaneous 1 or Last Connected User Sub-group.
Example
This data export report shows an incoming call to a queue, which was originally answered by user ctaylor in (second row) who had a Miscellaneous 1 property setting of 'Team 1'. At this point, ctaylor was the last connected user.
User ctaylor then transferred the call to user bparsons (third row) who had a Miscellaneous 1 property setting of 'Team 2'. At this point, bparsons was the last connected user.
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Last Connected User Miscellaneous 1 |
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2022-07-08 12:21:01 |
01614960654 |
Summer Hols |
ctaylor |
Team 1 |
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2022-07-08 12:21:08 |
WebiPath_37_537050 |
Summer Hols |
ctaylor |
Team 1 |
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2022-07-08 12:22:18 |
WebiPath_37_14252 |
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bparsons |
Team 2 |
Detail
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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Of the original connected user |
EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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Non-transferred call only |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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