Call Timeout

This data export field displays the ringing timeout (in seconds) defined in the route plan assigned to the storm access point. This applies to the ‘Onward Route’ and ‘SIP Trunk' route types only. Ignore the default value of 30, which is written for all other route types.

Historical Data Source	CONTACT Data Records
Category	INBOUND
Channels
Size (bytes)	4
Filter	None
Dimension	None

Key to symbols

The field value is written to the inbound leg of all external incoming interactions.

Example

In this data export report, an incoming call to 01617744006 was routed to destination number 07700900432 according to the route plan configuration.

Call Date/Time	Call Direction	Destination address	Access	Route Type	Route Plan	Call Timeout
2019-10-08 14:32:51	I	01617744006	01617742430	1	MT Onward Route	20
2019-10-08 14:32:52	O	07700900432