Guest Time to Respond
For Web Chat 1.0 only.
This data export field displays the sum total of the durations between each message to the guest and the guest's response to the most recent message from any agent.
See also, Web Chat Duration Chart.
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Historical Data Source |
CONTACT Data Records |
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Category |
Web Chat |
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Channels |
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Size (bytes) |
8 |
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Filter |
Guest Time to Respond |
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Dimension |
None |
The field value is written to the inbound leg of all web chat sessions.
Format
By clicking the current duration format, you can select another format, which may be more appropriate for your report.
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The 'Seconds' format shows decimal places; the 'Seconds (Integer)' format does not. |
Example
This data export report shows a web chat session where the guest 'Jake' took a total duration of 51 seconds to respond to messages from agents.
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Guest time to respond |
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10/08/2018 12:39 |
I |
Jake |
Monumental Enquiries |
00:51 |
The example above relates to this web chat conversation (the chat was transferred from agent Baz to agent Craig):
Jake's first response to Baz's message sent at 12:46:38 took 33 seconds; the second response (to Craig's message sent at 12:45:56) took 10 seconds, and the third response (to Craig's message sent at 12:46:16) took 8 seconds. These add up to 51 seconds.
Filter
Filter by using any of the following relational operators on your chosen value(s):
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Equal to |
Greater than |
Less than |
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Not equal to |
Greater than or equal to |
Less than or equal to |