Web Chat Duration Chart
For Web Chat 1.0 only.
This chart shows relative durations for web chat interactions handled by storm as recorded by the duration fields in the CONTACT Data Records Data Source.
Click on a field name to see more information about how data is recorded in that field. Key to chart
Chat progression 
|
Initiate chat request |
storm access point |
Enter IVR |
Leave IVR
Enter queue |
Agent receives chat request |
Agent sends message |
Guest sends message |
Initiate transfer |
Complete transfer |
Guest ends chat |
Agent ends chat |
End wrap |
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