Agent Time from Last Message
For Web Chat 1.0 only.
This data export field displays the elapsed time between an agent’s last message and the end of the web chat conversation.
See also, Web Chat Duration Chart.
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Historical Data Source |
CONTACT Data Records |
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Category |
Web Chat |
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Channels |
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Size (bytes) |
8 |
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Filter |
Agent Time from Last Message |
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Dimension |
None |
The field value is written to the inbound leg of all web chat sessions.
Format
By clicking the current duration format, you can select another format, which may be more appropriate for your report.
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The 'Seconds' format shows decimal places; the 'Seconds (Integer)' format does not. |
Example
This data export report shows a web chat session where the duration between the agent's last message to the guest and the end of the session was 12 seconds.
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Agent time from last message |
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10/08/2018 12:39 |
I |
Jake |
Monumental Enquiries |
00:12 |
The example above relates to this web chat conversation (the chat was transferred from agent Baz to agent Craig):
Agent Craig sent the last message to Jake at 12:46:16 and the session ended at 12:46:28. This gives a difference of 12 seconds.
Filter
Filter by using any of the following relational operators on your chosen value(s):
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Equal to |
Greater than |
Less than |
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Not equal to |
Greater than or equal to |
Less than or equal to |