Chat Duration
For Web Chat 1.0 only.
This data export field displays the duration of the web chat conversation measured up to the point at which either the guest or the agent ended the session.
See also, Web Chat Duration Chart.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
Web Chat |
|
Channels |
|
|
Size (bytes) |
8 |
|
Filter |
None |
|
Dimension |
None |
The field value is written to the inbound leg of all web chat sessions.
Format
By clicking the current duration format, you can select another format, which may be more appropriate for your report.
 |
|
The 'Seconds' format shows decimal places; the 'Seconds (Integer)' format does not. |
Example
This data export report shows a web chat session that lasted for 7 minutes before it was ended by the agent.
|
Message Count |
Chat Duration |
||||||
|
2020-03-19 10:18:04 |
I |
Jake |
Monumental Enquiries |
Holidays |
Connected |
8 |
7:00 |
The example above relates to this web chat conversation (the chat was transferred from agent Baz to agent Craig):
